A guide to making an informed and objective assessment of relying on an “IT Guy” for supporting your business’s technology needs

A guide to making an informed and objective assessment of relying on an “IT Guy” for supporting your business’s technology needs

What are the risks? What are the benefits?

It can be hard for you to decide what is best for your business when it comes to hiring an “IT guy”. Both hiring in house support or a managed service provider has its benefits but you need to make sure you are making the right decision for your business before making the investment. This guide will help outline the gains and pain points of both options.

Developing an IT help desk in-house certainly has its benefits. With the right background and continued training, your support team can build up in depth, specialized knowledge of your company's particular IT set up and systems. Hiring an employee provides several benefits that you won’t get from outsourcing your IT needs. A direct hire is immediately available during business hours. You will not have to wait in line or fight for time from your service provider.

This person can also fix simple issues, such as printer paper jams, a dead keyboard, or a flickering monitor due to a bad plug. Because you have a dedicated IT person, they aren’t pulled away from a billable project or prioritizing other company’s needs. As a full-time employee, your IT professional’s salary remains the same, regardless of the tasks undertaken. This means that your costs remain steady even as your technology needs change. This can be a double-edged sword, however.

The benefit of an outsourcing approach is you can bring in a group of individuals with a specific skill set to resolve and take on particular task. The most obvious and visible benefit relates to the cost savings that a Managed Service Provider can bring you. Outsourcing converts fixed IT costs into variable costs and allows you budget effectively. In other words, you only pay for what you use each month and what your company’s need are. Hiring and training an IT staff can be very expensive (sick time, vacation, training, payroll taxes, overtime, compensation increase, exempt vs nonexempt), and temporary employees don't always live up to your expectations. Outsourcing lets you focus your human resources where you need them most.

A Managed service provider gives you access to top talents when choosing the right provider. Few problems are new news for experienced IT providers who see related problems multiple times, leaving common practices available for easy resolution. With a “one man show” approach to in house IT, who absorbs the mistakes? An in-house IT employee leads an isolated existence no matter how much they train. We'd all rather an experienced doctor or lawyer, the same goes for your IT support.

Experience and Scalability. A quality Managed service provider or IT service organization will have the resources to start new projects right away. Handling the same project in-house might involve weeks or months to hire the right people, train them, and provide the support they need. For most implementations, quality IT companies will bring years of experience in the beginning saving time and money. Outsourcing eliminates the need for investment in infrastructure as the outsourcing partner takes the responsibility of the business processes and hence develops infrastructure for the same.

Who manages this infrastructure? Is your IT infrastructure as agile as your business needs it to be? Are you spending too much time reacting to problems rather than focusing on the future?

A managed service provider will update, maintain, upgrade and migrate infrastructure during evening and off business hours. An in house “IT Guy” would need to bill overtime or complete this during business hours possibly interrupting your business. Businesses have limited resources, and every manager has limited time and attention. Outsourcing can help your business stay focused on your core business and not get distracted by complex IT decisions.

Most small businesses can't afford to match the in-house support services that larger companies maintain. Outsourcing can help small companies act "big" by giving them access to the similar technology, and expertise that large companies enjoy. An independent third party managed cost structure and economy of scale can give your company a competitive advantage.

When your “one-man show” leaves or you experience an outage when they are on vacation or have a family emergency, is your business sustainable?

For instance, how much data loss and downtime can your business tolerate for each of your critical and noncritical systems? What would be the impact of being down for an hour, a day or a week? What would a potential outage cost in terms of lost revenue, lost customers and decreased employee productivity? Relying on IT staff to manually recover systems will typically prolong downtime and hurt a business.

There are several reasons why you might want to outsource your IT needs to a managed service provider. These companies have a larger pool of resources than that of an individual IT direct hire or an in house IT department. We offer all-inclusive, comprehensive managed IT service plans for one flat, reasonable monthly fee. You’ll receive support from our dedicated staff every day of the year, every hour of the day, with no unexpected costs or add-ons.

While adding managed services might seem daunting, it’s a powerful solution. With limited budgets and resources and considering the pace of innovation and change, managers must adopt wide ranging solutions in an effort to reduce administrative costs, enhance efficiencies, streamline operations and provide improved governance.

Enteracloud has a long and successful record of providing comprehensive, results-driven solutions and tools across all sized companies and industries. Enteracloud is a leading managed service provider company. We have helped many small and medium sized businesses with their IT projects, server support and other functions. We act as a full-fledged IT department to help clients save time and money with an extremely high-touch service model. Contact us today.