Imagine the days when the technology inside your law office or healthcare organization had an issue and you and your employees could fall back to a manual paper and pencil backup process. Those days are gone. Today more than ever, businesses of all types are dependent on technology to reach their business outcomes, whether it’s a manufacturing company producing automobiles, a hospital caring for patients, or a law firm serving clients on retainer. If technology stops, you’ll typically have no recourse, and this is where you need to look to IT to respond, respond quickly, and address the issue.
Because businesses are so incredibly dependent on IT and technology services, downtime is completely unacceptable. You should be asking for your outsourced technology partner to raise the bar when it comes to the availability of escalation support services. Escalation support services from your outsourced technology firm must respond with a more robust, higher availability, and higher quality solution so you can detect and avoid disruptions. At the same time, you want these products/services provided to you at a fair price, which means that escalation IT services must be delivered to your company at an acceptable cost. Enteracloud does this. We design, develop, and maintain your IT network by giving you high quality escalation support services that help you achieve your business goals of being more agile, productive, and profitable.