What are the qualities of a magnificent managed services provider?

What are the qualities of a magnificent managed services provider?

Managed services providers (MSPs) have been popping up everywhere in recent years as businesses look to the cloud for outsourcing their technology needs. However, the crowded marketplace has also made it more difficult to identify a suitable option, and cookie-cutter MSPs are now a dime a dozen.

Outsourcing your IT to a dependable technology partner helps you save costs, innovate new products and services, and adapt to today’s fast-paced, technology-driven world. To ensure your partnership is a successful one, here are three of the most important qualities to look for in an MSP:

A proven track record in your industry

There’s no denying that modern technology is extremely complicated, particularly in the business environment, where it’s crucial to separate hype from real and tangible benefits. Every organization is different, as is every industry, which is why every decent MSP should provide tailor-made solutions to its clients.

You should be instantly wary of any MSP that claims to be everything to everyone. Similarly, if an MSP claims to cater to a long list of specialized industries, you might want to rethink your decision. What’s important is that any potential IT partner should be able to sit down with you and discuss the specific needs of your business.

A dependable technology partner serves to make sure that your technology aligns with your business goals. To that end, they can’t just be technology experts; they should also be experts in your industry and have a thorough understanding of the unique challenges it faces, such as security and compliance.

For example, the Enteracloud team specializes in providing support to legal and healthcare practices. You should have at least that level of detail before considering an MSP for your shortlist.

A focus on great customer service

Many people think of MSPs as IT vendors, but this shouldn’t be the case. A good MSP isn’t there to sell you a product or service and then leave you to fend for yourself. Rather, they’re a go-to technical partner with a mutual interest in the success of their clients’ businesses.

An MSP is effectively an outsourced IT department for companies that either don’t need or can’t afford to hire more in-house help. To that end, you need a direct line to your provider. In our case, that’s a 24/7 help desk and on-site support, but again, the details should be specific to your needs.

If your first interaction with a potential MSP sounds more like a sales pitch, then you should start looking elsewhere. Instead, they should be the ones asking most of the questions as they get to know more about your business. After all, the more information you can provide them about your business goals and priorities, the more suitable solutions they will be able to find for you. That’s not going to happen if all they seem to be interested in is upselling.

An excellent portfolio of technical partners

While many MSPs have their own data centers, server colocation facilities, and other assets, they also have their own technical partners. For example, many MSPs are certified partners of Microsoft, Amazon, or Google, which are the three largest cloud providers in the world. Other partners may include those specializing in cloud VoIP technology or cybersecurity solutions.

Some also offer their own homegrown technology solutions. During the sales process, you’ll want to take an extensive look into their portfolio of technical partners and ensure they have all the necessary certifications and permissions. Most importantly, any MSP you decide to work with should be completely transparent about the company they keep and the systems they themselves rely on to run their operations.

Enteracloud helps businesses transform for the better with cutting-edge technology and hands-on experience. Call us today to schedule your free consultation.