Working remotely during the COVID-19 outbreak

In light of the increasing cases of coronavirus in the US, companies need to act quickly, creating strategies to respond efficiently against the situation to secure the continuity of business operations and the workers’ safety.

What are companies doing?

The possibility of having to work from home is now a reality for several workers, and the usage of digital tools for remote collaboration is a necessity instead of a luxury.

Why is it becoming a challenge for several small and medium companies?

Because doing home office isn’t just about the physical location, it is also about the need for people to feel connected and stay informed.

Smart workstations, a remote work policy, up-to-date software, and an IT support team, able of managing systems remotely and securely are just some of the things your company has to consider to mitigate the potential impact of a pandemic outbreak.

5 essential areas to consider if your team is working remotely

How can you ensure your team is collaborating efficiently? Well, take a look at the next considerations in each area, so you can have an idea of the things you are doing now, how they can be improved, and what elements are needed.

Infrastructure

All the equipment for remote work must be in place, including:

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    Laptops or desktop computers for every employee.
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    Camera and microphone for video conferences.
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    VOIP Phone and headset.
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    Wireless hotspot.
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    VPN configurated to grant remote access to company resources and documents.
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    Printers and Scanners.

Software

One of the most important elements to support home office is the software, and for that reason you must consider:

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    Verifying you have the necessary licenses for your whole team.
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    Remember to update your collaboration apps and programs, like softphone client, 3CX client, skype for business, Webex, Microsoft teams, etc.
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    VPN client must be updated in order to access company resources.

Training

All employees need to be qualified to work from home in the same way they are to work in the physical office. You can consider the following points for your company’s remote training program:

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    Take the time to explain the details of the company’s remote work policy. 
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    If you don’t have a policy, it is important to establish rules for the remote team.
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    People should know how to identify possible cyber risks like phishing, avoiding pop-ups, unknown emails and links.
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    Enhance the communication of your team using a collaboration software and educating the employees on the tools you already have.
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    How to take care of the their hardware (laptops, hotspots, electronic devices, etc.)

Internet Speed

Sending files by email, using applications on the cloud, or having video conferences could be hard without a high-speed internet connection. Check the following points on every workstation to avoid communication troubles:

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    Employees must have enough bandwidth so many devices can be connected to the home network at the same time.
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    Make sure the wireless hotspot is close to the assigned working area.

Remote IT Support

What happens if an employee has problems while working remotely? It is critical to have a help desk support team to cover those needs. Confirm that your IT department or MSP can cover the following:

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    Help desk support 24/7.
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    Remote access to devices like laptops and phones.
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    The possibility of replacing equipment like laptops, printers, hotspots, in case something breaks down.
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    Answer all the questions that may appear while you and your team are working from home.

How can we help? 

At Enteracloud, we’re committed to the San Diego community, contributing with all our help and support by offering a free remote assessment.

If one or more of the 5 areas we mentioned is missing or incomplete, please give us a call, our team will be glad to help you during this time of adversity.