Home / Services / Managed IT
[ Service 01 ]
Managed IT, run by the people who own the racks.
We monitor, patch, and operate your environment 24/7 — on hardware we own and staff we employ. One team, accountable end to end, no reseller in the middle.
[ What's included ]
Operations, not tickets.
01
24/7 monitoring & alerting
Every host, service, and link watched from our NOC. We see the incident before you do — and most of the time we've already fixed it.
02
Proactive patching
OS, firmware, and application patches tested and rolled out on a schedule that fits your change windows — not ours.
03
Helpdesk that knows your stack
US-based engineers who've seen your environment. No script-reading tier-one purgatory.
04
Capacity & lifecycle planning
Quarterly reviews of utilization, EOL hardware, and roadmap so nothing surprises your budget.
[ Service levels ]
The numbers we commit to.
| Response — critical | < 15 minutes, 24/7/365 |
| Monitoring interval | 30-second polling |
| Patch cadence | Monthly, emergency out-of-band as needed |
| Coverage | On-site engineers at both facilities |
| Reporting | Monthly review + live dashboard access |